The Hot Key Dialler is designed to dial leads from an allocation into a route. Which in turn is expected to deliver the call to a Queue.
The Design use case is that Agents will be logged into Contact Hub to take calls from the Queue.
The Route may do things like invoke an IVR allowing the callee to decide whether to enter the Queue or not.
The Route should invoke DispositionAgi and set an appropriate disposition if the callee is not delivered to the Queue or an Agent (for example Queue Abandon).
The Hot Key Dialler will NOT dial if there are no agents logged into the Queue, or if the Queue has "Max Queue Depth" calls waiting.
"Stop At" may not be configured to be more than 8 hours into the future, when the "Stop At" time is reached the Hot Key Dialler will stop.
"Concurrent Dials" is the number of phone numbers that will be simultaneously dialled until the Queue reaches "Max Queue Depth"