sb.append("<h1>Dial</h1>");
...
Dial
Routes a call to the given 'Dial To' target via the selected Trunk<br><br>");
sb.append("<h3>Dial To</h3>");
sb.append("Trunk
Dial To
Dial To allows you to choose the method of selecting the number to dial.<br><br>");
sb.append("<h3>Handset</h3>");
sb.append("
Handset
Deliver the call to the selected handset.<br><br>");
sb.append("<h3>Account</h3>");
sb.append("
Account
Deliver the call to the extension currently attached to the selected Account.<br><br>");
sb.append("<h3>Phone No.</h3>");
sb.append(
"
Phone No.
Deliver the call to the given phone no. Use this option to deliver calls to an external phone no.<br><br>");
sb.append("<h3>Dialed No.</h3>");
sb.append("
Dialed No.
Deliver the call to the (possibly modified) dialed no.<br><br>");
sb.append("<h3>Route Target</h3>");
sb.append("
Route Target
The target phone No. that matched the active Target.<br><br>");
sb.append("<h3>Variable</h3>");
sb.append("
Variable
Deliver the call to the phone no. contained in the given Variable.<br><br>");
sb.append("<h2>CLID Type</h3>");
sb.append("
CLID Type
Allows you to control the CLID.<br><br>");
sb.append("<h3>Default - recommended</h3>");
sb.append("
Default - recommended
Don't modify the CLID let the standard CLID handling deceide what CLID to use.</br><br>");
sb.append("<h3>Phone No.</h3>");
sb.append("br>
Phone No.
Enter a Phone No. to use as the CLID.<br><br>");
sb.append("<h3>Variable</h3>");
sb.append("
Variable
Set the CLID to the phone no. contained in the given Variable.<br><br>");
sb.append("<h2>Set CLID Name</h3>");
sb.append("
Set CLID Name
Allows you to control the CLID Name that is presented.<br>"); sb.append(
"This will generally only work for inbound calls and allows you to display a message on the dialed handset along with the CLID.<br><br>");
sb.append("<h3>CLID Name</h3>");
sb.append("
CLID Name
If 'Set the CLID' is ticked then this value will be used as the CLID name.<br><br>");
sb.append("<h3>Timeout</h3>");
sb.append(
"
Timeout
Controls how long the call should ring the no. before giving up (as the call was not answered) and progressing to the "); sb.append(" next route step. <br>");
sb.append(
"You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.<br>");
sb.append("If not set timeout will default to 30 seconds.<br><br>");
sb.append("<h3>Override Trunk Group</h3>");
sb.append(
"
Override Trunk Group
Normally the dial command will route the Call via a Trunk Group. In some rare cases you may want to over-ride the standard handling and explicitly select a Trunk Group.<br><br>");
sb.append("<h3>Trunk</h3>");
sb.append("
Trunk
The Trunk Group to dial through.<br><br>");
sb.append("<h3>Enable Whisper</h3>");
sb.append(
"
Enable Whisper
Enable Whisper and select a BMM to play when the Called Party answers the call. Only the Called Party will hear the message.<br><br>");
sb.append("<h3>Whisper On Answer</h3>");
sb.append(
"
Whisper On Answer
Select the message to play when Enable Whisper is enabled. Use this feature to inform the Called Party of the purpose of the cal. e.g. The service or brand.<br><br>");
sb.append("<h3>Return On Success</h3>");
sb.append(
"
Return On Success
When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.<br>"); sb.append(
"A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to voice mail only when the call isn't answered.<br><br>");