Dial

Owned by Robert Sutton (Deactivated)
Last updated: Sept 06, 2017 by Brett Sutton (Deactivated)
2 min read

Dial

Routes a call to the given 'Dial To' target via the selected Trunk

Dial To

Dial To allows you to choose the method of selecting the number to dial.

Handset

Deliver the call to the selected handset.

Account

Deliver the call to the extension currently attached to the selected Account.

Phone No.

Deliver the call to the given phone no. Use this option to deliver calls to an external phone no.

Dialed No.

Deliver the call to the (possibly modified) dialed no.

Route Target

The target phone No. that matched the active Target.

Variable

Deliver the call to the phone no. contained in the given Variable.

CLID Type

Allows you to control the CLID.

Don't modify the CLID let the standard CLID handling decide what CLID to use.

Phone No.

Enter a Phone No. to use as the CLID.

Variable

Set the CLID to the phone no. contained in the given Variable.

Set CLID Name

Allows you to control the CLID Name that is presented.

This will generally only work for inbound and internal calls and allows you to display a message on the dialed handset along with the CLID.

CLID Name

If 'Set the CLID' is ticked then this value will be used as the CLID name.

Timeout

Controls how long the call should ring the no. before giving up (as the call was not answered) and progressing to the next route step.

You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.

If not set timeout will default to 30 seconds.

Override Trunk Group

Normally the dial command will route the Call via a Trunk Group. In some rare cases you may want to over-ride the standard handling and explicitly select a Trunk Group.

Trunk

The Trunk Group to dial through.

Enable Whisper

Enable Whisper and select a BMM to play when the Called Party answers the call. Only the Called Party will hear the message.

Whisper On Answer

Select the message to play when Enable Whisper is enabled. Use this feature to inform the Called Party of the purpose of the cal. e.g. The service or brand.

Return On Success

When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.

A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to voice mail only when the call isn't answered.