The Subscribe method The Subscribe method allows you to monitor extension for events such as:
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To guarentee that you don't miss any events between calls to subscribe you use the 'seq' data returned by a call to subscribe as the value of lastSequenceNumber in the next call to subscribe.
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httphttps://<server host>/servicemanager/rest/CallManagementAPI/subscribe |
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exten - a comma-separated list of extensions to monitor for calls. instanceId - Not used. lastSequenceNumber - The client should retrieve this number from the CallData.seq value in the API response. timeOut - the poll timeout in seconds - default is 10 if this parameter is omitted. timeStampapiKey - theapi authenticationkey timestamp.provided by hash - the authentication signature or hash.Noojee Support |
Sample response when two calls are received from 400 at extension 410. The first call arrives and the API returns, then the second call arrives and the API returns the information about the second call only. Both of the calls are rejected simultaneously and the final reponse contains a Data resource with a collection of Extension resources (e.g. 400 in the sampe below). Each Extension resource contains an array of CallData resources. The associated uniqueCallId is used to asnwer a call (see below).
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http:https://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14& apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=28&instanceId=1&exten=400,410,410 | ||
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{"Data":{ "410":[{"CallData":{ "canAnswer":true, "callerId":"400", "uniqueCallId":"1412750652.496", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Ringing"},"CallID":10,"Code":0}], "400":[{"CallData":{ "canAnswer":false, "callerId":"", "uniqueCallId":"1412750656.497", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Dialing Out"},"CallID":9,"Code":0}]},"seq":32,"Code":0} |
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60 &timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=32&instanceId=1&exten=400,410,410 |
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{"Data{"Data":{ "410":[{"CallData":{ "canAnswer":true, "callerId":"400", "uniqueCallId":"1412750658.498", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Ringing"},"CallID":12,"Code":0}], "400":[{"CallData":{ "canAnswer":false, "callerId":"", "uniqueCallId":"1412750661.499", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Dialing Out"},"CallID":11,"Code":0}]},"seq":36,"Code":0} |
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14 apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=36&instanceId=1&exten=400,410,410 |
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{"Data":{ "410":[{"CallData":{ "canAnswer":false, "callerId":"400", "uniqueCallId":"1412750652.496", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Hungup", "hangupCause":"NO_ANSWER"},"CallID":10,"Code":0}, {"CallData":{ "canAnswer":false, "callerId":"400", "uniqueCallId":"1412750658.498", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Hungup", "hangupCause":"NO_ANSWER"},"CallID":12,"Code":0}], "400":[{"CallData":{ "canAnswer":false, "callerId":"410", "uniqueCallId":"1412750656.497", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Hungup", "hangupCause":"NO_ANSWER"},"CallID":9,"Code":0}, {"CallData":{ "canAnswer":false, "callerId":"410", "uniqueCallId":"1412750661.499", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Hungup", "hangupCause":"NO_ANSWER"},"CallID":11,"Code":0}]},"seq":40,"Code":0} | ||
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linenumbers | true
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To answer the first call listed in the sample above use the uniqueCallId and pass it in as the uniqueId to the answer method:
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answer?answerString=...&timeStamp=...&hashapiKey=....&exten=101&uniqueId=1403148776.566 |
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canAnswer | true if an incoming call has been detected, is not yet answered and is not from a queue, false otherwise. |
callerId | the caller ID incoming or outgoing call |
seq | the sequence number of the subscribe call. This number is used to determine which calls should be shown in the response. To get the current state of all calls always use 0, other wise only calls where the status has changed since "seq" will be retrieved. |
uniqueCallId | an internal unique ID for the call. Use this ID in the call to 06.0 Answer. |
isQueueCall | true if the call is received through a queue, false otherwise |
isClickToDialCall | true if the call was initaited by Click-to-Dial; false otherwise. |
inbound | true if an inbound call is detected; false otherwise. |
status | the status of the monitored handset - one of: Dialing Out, Connected, Ringing or Hungup |
hangupCause | If the call didn't connect and is Hungup, the cause will be one of DISCONNECTED, NO_ANSWER, CONGESTION or BUSY |
Sample API call sequence - one extension answered multiple times:
Call 1: Extension 400 dials extension 410, then the call is answered and finally hungup.
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14 apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=0&instanceId=1&exten=400,410,410 {"Data":{ |
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14&lastSequenceNumber= apiKey=f863246a-973e-11e6-8784-08002718f5b5lastSequenceNumber=4&instanceId=1&exten=400,410,410 | ||
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{"Data":{ "410": [{"CallData":{ "canAnswer":false, "callerId":"400", "uniqueCallId":"1412749510.488", "callStartTime":"2014/10/08 17:25:18", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Connected"},"CallID":2,"Code":0}], "400": [{"CallData":{ "canAnswer":false, "callerId":"410", "uniqueCallId":"1412749517.489", "callStartTime":"2014/10/08 17:25:18", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Connected"},"CallID":1,"Code":0}]},"seq":6,"Code":0} |
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14 apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=6&instanceId=1&exten=400,410,410 |
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{"Data{"Data":{ "410": [{"CallData":{ "canAnswer":false, "callerId":"400", "uniqueCallId":"1412749510.488", "callStartTime":"2014/10/08 17:25:18", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Hungup"},"CallID":2,"Code":0}], "400": [{"CallData":{ "canAnswer":false, "callerId":"410", "uniqueCallId":"1412749517.489", "callStartTime":"2014/10/08 17:25:18", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Hungup"},"CallID":1,"Code":0}]},"seq":10,"Code":0} |
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Call 2: Extension 400 dials extension 410, 410 is busy.
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14& apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=10&instanceId=1&exten=400,410,410 |
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{"Data":{ "410":[{"CallData":{ "canAnswer":true, "callerId":"400", "uniqueCallId":"1412749905.490", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":true, "status":"Ringing"},"CallID":4,"Code":0}], "400":[{"CallData":{ "canAnswer":false, "callerId":"", "uniqueCallId":"1412749908.491", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Dialing Out"},"CallID":3,"Code":0}]},"seq":14,"Code":0} |
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http://127.0.0.1:8080/servicemanager/rest/CallManagementAPI/subscribe?timeOut=60&timeStamp=1412749504522&hash=10e371546ab11a5910cb762837060a21c7086cb5087aa69bc79b7093a645ef14& apiKey=f863246a-973e-11e6-8784-08002718f5b5&lastSequenceNumber=14&instanceId=1&exten=400,410,410 |
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{"Data":{ "410":[{"CallData":{ "canAnswer":false, "callerId":"400", "uniqueCallId":"1412749905.490", "callStartTime":"", "isQueueCall":false,, "isClickToDialCall":false, "inbound":true, "status":"Hungup", "hangupCause":"BUSY"},"CallID":4,"Code":0}], "400":[{"CallData":{ "canAnswer":false, "callerId":"410", "uniqueCallId":"1412749908.491", "callStartTime":"", "isQueueCall":false, "isClickToDialCall":false, "inbound":false, "status":"Hungup", "hangupCause":"BUSY"},"CallID":3,"Code":0}]},"seq":16,"Code":0} |