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The first date from which the roster should start.
If an Agents Roster changes over time the you would need to created subsequent Rosters (Templates, Preferences, Availability and Breaks) with a different Start and End Date range. For example an Agent may plan on working part time for a 3 months. In this case you will need to set an End Date for their current recurring schedule, create a schedule for the 3 month period and then create a third schedule for when the return to normal hours.
End Date
The last date (inclusive) which the roster should be active.
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For example they might work 9-5 on Mondays and Wednesdays and 10 - 4 on Weekends. This will require three Time Periods as below:
Examples
An Agent's Roster will likely change over time and as such you will need to create multiple Rosters for the Agent, each with a different set of roster times.
For example, you may hire a University student whose roster is constrained during the school term, but is happy to work just about any time during the summer holidays.
This agent will need at least two rosters created. One for the School term and one for the summer holidays. In reality you probably need a new roster for each school term and each holiday period.
Each roster will have a different Base Schedule:
Name: School Term
Period: Weekly
Start Date: March 1st, 2015
End Date: June 1st, 2015
Days: Monday, Tuesday, Thursday, Friday
Start Time: 4:30pm
End Time: 10:00pm
Name: Summer Break
Period: ODD_WEEKS
Start Date: June 2nd, 2015
End Date: July 31st, 2015
Days: Monday, Tuesday, Wednesday, Thursday, Friday
Start Time: 9:00am
End Time: 10:00pm