Noojee Workforce Management

Owned by PeterF (Deactivated)

Last updated: Aug 16, 2017 by Brett Sutton (Unlicensed)

1 min read

Workforce Management (WFM) allows you to Roster staff including their breaks and measure staff compliance to their Roster.

For inbound teams, WFM also allows you to forecast staffing levels based on historical data.

WFM provides:

Forecasting for inbound teams
Drag and Drop Rostering
Roster's emailed to staff
Automatic Roster notification changes to affected staff
Scrolling Roster Wallboard
Standard shift templates
Auto Shift fill feature
Prioritise 'preferred' agents
Guaranteed shifts
Shift reservations (where a specific role must be filled)
Scheduling of breaks
Per team rostering
Compliance reporting

WFM allows you to describe each staff members:

Availability - when I'm available to work if needed
Preferences - when I prefer to work
Templates - when I'm normally rostered on, including what breaks are allocated

A slice of a roster showing required staffing levels (think vertical purple lines) and allocated agent shifts.