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In some cases you may need to add multiple Schedules to fully describe an Agent's roster.
If an Agents Roster changes over time the you would need to created subsequent Rosters (Templates, Preferences, Availability and Breaks) with a different Start and End Date range. For example an Agent may plan on working part time for a 3 months. In this case you will need to set an End Date for their current recurring schedule, create a schedule for the 3 month period and then create a third schedule for when the return to normal hours.
So lets look at the elements of a schedule.
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The first date from which the roster should start.If an Agents Roster changes over time the you would need to created subsequent Rosters (Templates, Preferences, Availability and Breaks) with a different Start and End Date range. For example an Agent may plan on working part time for a 3 months. In this case you will need to set an End Date for their current recurring schedule, create a schedule for the 3 month period and then create a third schedule for when the return to normal hours.
End Date
The last date (inclusive) which the roster should be active.
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