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To import an new Campaign or top up an exisitng existing Campaign or allocation, click the 'Import' button.
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Note: changing the dialer for one Allocation will change the dialer for all Allocations that belong to the same Campaign Template.
Dialer Types
- Preivew Preview - displays the lead before the lead is dialed. Guarentees Guarantees zero abandoned calls, but it is slow.
- Shared Pool - dials 2 or 3 leads per agent and displays the lead when the call is answered. Fast but lots of abandoned calls.
- Predictive - as per Shared Pool but intelligently selects how many leads to dial. Has a lower abandonment rate than Shared Pool but it is slower for small teams.
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You can use this to reprocess leads from an old Allocation or allocate fresh leads from a Campaign that were not Allocated during the import.
- Note: Allocating existing leads to a new Allocation will close the selected leads in the existing Allocation.
Wash
If you have a Noojee DNC wash license then Allocations are submitted for washing when imported or when created. The Wash button allows you to check the DNC Wash status of an Allocation or resubmit an Allocation for re-washing.
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