Campaign Manager Control Panel
The Campaign Control panel lets you perform the most common daily operations on Campaigns and Allocations.
The left hand list displays a list of active Campaigns and Allocations.
Allocations that have been 'Stopped' will not show up in the list. Click the 'Advanced' button next to the top filter and then select 'Show Inactive Allocations' to display 'Stopped' allocations.
Import
To import an new Campaign or top up an existing Campaign or allocation, click the 'Import' button.
Export
To export Campaign data, first select the Allocation from the left hand list and then click the 'Export' button. The Export wizard will be launched and take you through the export process.
Change Dialer
The Change Dialer button will allow you to change the dialer used by an Allocation.
Note: changing the dialer for one Allocation will change the dialer for all Allocations that belong to the same Campaign Template.
Dialer Types
- Preview - displays the lead before the lead is dialed. Guarantees zero abandoned calls, but it is slow.
- Shared Pool - dials 2 or 3 leads per agent and displays the lead when the call is answered. Fast but lots of abandoned calls.
- Predictive - as per Shared Pool but intelligently selects how many leads to dial. Has a lower abandonment rate than Shared Pool but it is slower for small teams.
Dispositions
Lets you configure the set of Dispositions (call Outcomes) as well as Disposition Actions.
Note: changes to Disposition Actions affect all Allocations that belong to the same Campaign Template
New Allocation
Allows you to create a new Allocation from existing leads in a Campaign.
You can use this to reprocess leads from an old Allocation or allocate fresh leads from a Campaign that were not Allocated during the import.
- Note: Allocating existing leads to a new Allocation will close the selected leads in the existing Allocation.
Wash
If you have a Noojee DNC wash license then Allocations are submitted for washing when imported or when created. The Wash button allows you to check the DNC Wash status of an Allocation or resubmit an Allocation for re-washing.
Note: requires a Noojee DNC wash license and DNC Registry 'Type D' or higher subscription.
Schedule
Displays the Call Scheduler that allows you to control (in bulk) when certain classes of leads are to be dialed.
Screen Layout
Allows you to change the Screen Layout for this Allocation.
Note: changing the Screen Layout will affect all Allocations that share the Screen Layout.
Start
Starts the selected Allocation to make it Active. Only Active Allocations are visible to Agents.
Stop
Stops the selected Allocation to make it inactive. In active Allocations are not visible to agents. Stopping old Allocations will help speed your system.
Once an Allocation is Stopped it will disappear from the left hand list. Click the 'Advanced' button next to the top filter and then select 'Show Inactive Allocations' to see Stopped Allocations.