Noojee's set of Pool dialers are a type of Power Dialer. As we have a number of different Power Dialers we need differentiate them by using different names.
Recommended usage:
Cold calling where the minutes spent talking is the most important success factor.
To operate optimally the Shared Pool requires that a group of Agents work on same Allocation simultaneously.
Issues:
The Shared Dialer is the second fastest of the dialers however it presents the risk of annoying customers. The Shared Dialer has built in anti-harassment logic however the nature of the Shared Dialer is to 'over-dial' leads. This will inevitably leads to some customers answering the call when an Agent isn't available.
Noojee Dialler will not retry a number that has been unsuccessfully dialed for a defined period of time to avoid harassing customers. If Noojee Dialler runs out of numbers which can be Shared Dialed it will stop. Each Agent must then restart the Dialer and select the 'Force Single Dial' checkbox before the dialer can continue.
Overview:
The principle behind the Shared Pool dialer is that it is designed to dial more numbers than it has Available Agents. The dialer does this because many of the leads that the Dialer dials will be engaged, disconnected or simply not answered. By dialing additional numbers (referred to as over-dialing) the dialer is able to reduce the time it takes to find a lead that is answered and which can then be connected to an agent.
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