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The Agents tab allows you to select the set of Agents that belong to the team.
To appear in the list of available Agents the Agent's Account must belong to one of of:
- Inbound Agent
- Outbound Agent
- Staff Member
Queue Filter
The Queue Filter tab allows you to select the set of Queues that rostered agents can take calls from, provided they have the required set of skills and are members of the particular queues.
NB: the Agents should be added to the required Queues before they are added to the Team.
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