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Black list checks can be used for more than black just Black listing a number.
You can use the black list check to redirect specific callers (based on their CLID) as requiredto alternate routes. Some ideas for what you can do with a Blacklist check are:
- Push premium callers into a Queue at a higher priority
- Send customers to the accounts department (because the have an overdue account)
- Hangup on customers due to them harassing staff.
You can maintain the list of Black Listed no.s via the Black List page:
Call Handling | Blacklist
Fields
Context
The context to send the call to.
Route
The Route Target to send the call to.