Overview
The Allocation Performance Statistics Report provides summary details of allocationsAllocations.
Intended Use
A Campaign Manager can use this report to monitor progress on an allocationAllocation. In particular the number of remaining leads, callbacks, future callbacks and goals provide key information for the Campaign Manager.
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| field | Description | ||
| Campaign | The Campaign the leads are related to | ||
| Allocation | The Allocation the leads are related to | ||
| Status | Allocation Status | ||
| On call | Shows the total number of agents who are on call as of the last refresh of the report | Locked | The total number of locked leads. |
| Callback | The number of callbacks that are either due or past due. | ||
| Fresh | The number of leads that have not been dialed and are available to be dialed. This may include numbers that are in the dnc register, this will not be apparent until the dialer starts. | ||
| Approved | |||
| Available | The number of leads available to be multi-dialed excluding fresh leads. | ||
| Available single | The number of leads that are available for single dial. | ||
| Future Approved | The number of callbacks which are not as yet due. | ||
| Remaining | The number of leads remaining to be called.Future Multi | ||
| Future Single | |||
| Finished | The number of leads that have been completed. | ||
| Allocated | The number of leads originally allocated. | ||
| Outside Contact Hours | Leads that are available to dial, but will not be dialled until the correct contact hours | ||
| Goal | The goal count. |
Sample
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