Schedule Type
Schedule Type's are used to define how a scheduled item affects a roster.
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The primary purpose of Schedule Types for administrators is in creating Break types and Business Hours types.
Roster
Defining Break Types
The Schedule Type 'Roster' Allows you to create the different types of breaks that can be taken during a shift. Breaks must be marked as Subtractive (i.e. don't tick the 'Addivitive checkbox').
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| Field | Description |
| Name | Name of the break. e.g. Lunch, Meeting, Tea Break |
| Description | An expanded description of the type of break. |
| Type | Roster |
| Additive | Leave unchecked as Breaks 'subtract' from an allocated shift. |
| Use Agent's Colour | Leave unchecked. |
| Background Colour | Select a colour that will be used on the Roster UI when displaying breaks of this type. Select a colour that isnt' used by any Agent otherwise the Breaks will be hard to see. |
| Font Colour | The colour of the Font to display the break name in. |
| Show | If show is turned off then the break wouldn't show (as a colour coded block) but rather just leave a whole in the shift at the point it is allocated. |
| Priority | 0 |
| Counts for Requirement | Leave off. |
Defining Business Hours
Used when creating Business Hours to describe whether a a Schedule is Additive or Subtractive.
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All other attributes are ignored.
Availability
The two built-in Types Available and Unavailable are normally sufficient.
Preferences
The built-in Types Preferred and Dislike are normally sufficient.
Requirements
Built-in Type is all that is required.
Reservations
Built-in Type is all that is required.
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