Queue Unanswered Calls
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Displays for a requested period the number of unanswered calls for the requested queues.
Intended Use
Provides a tool to allow an analysis as to why calls are going unanswered.
Filters
Date Range
Allows the report to be filtered to those calls within a selected date range.
Queues
Allows the report to be filtered to report on 1 or more queues. Click the check box next the heading lable 'Queue' to select all queues to report on.