Queue Unanswered Calls Report

Owned by PeterF (Deactivated)
Last updated: Nov 16, 2018 by tristan sutton (Unlicensed)

Queue Unanswered Calls

Displays for a selected period the number of unanswered calls in a set of queues.

Intended Use

Provides a tool to allow an analysis as to why calls are going unanswered.

Filters

Date Range

The period to analyse.

Queues

Allows the report to be filtered to report on 1 or more queues. 

Columns

Summary

Cause

Cause No. of Calls

Cause %

Hang up

Hang up No. of Calls 

Hang up %

Queue

Queue No. of Calls

Queue %