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Queue Unanswered Calls Report
Queue Unanswered Calls Report
Queue Unanswered Calls
Displays for a selected period the number of unanswered calls in a set of queues.
Intended Use
Provides a tool to allow an analysis as to why calls are going unanswered.
Filters
Date Range
The period to analyse.
Queues
Allows the report to be filtered to report on 1 or more queues.
Columns
Summary
Cause
Cause No. of Calls
Cause %
Hang up
Hang up No. of Calls
Hang up %
Queue
Queue No. of Calls
Queue %
, multiple selections available,
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