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It should be note that Public Holidays and other exceptions to the normal contact hours can also be configured for each set of Contact Hours. These exceptions will be honoured by this Action Script.
Note: the Contact Hours you create should define your 'Business Hours' NOT your 'Out of hours'. If you define your 'Out Of Hours' then you will have to deal with a double negative.
Fields
Contact Hours
Selects from one of the defined sets of Contact Hours to consider when making the branching choice.
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