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- From: and To: fields: These define the reporting period. The start period commences at 12:00am and the end period completes at 12:00pm. To select a single day the start and end periods should be for the same date.
- Interval: Controls level at which a detail line is generated. If 'Hour' is selected then a detail line will be generated with values/totals/etc for each hour.
- Agent: Defines the set of agents the report will be run for. You can select all agents by clicking the checkbox at the top labelled 'Agent' or you can select one individual agent.
- Campaign Template: the campaign template to report on
- Campaign: the campaign to report on.
- Allocation: Defines the set of Allocations the report will be run for. You can select all Allocations by clicking the checkbox at the top labelled 'Allocation' or you can select an individual Allocation.
Column
Blender
Breakfast
Contact Hub
End of periodÂ
Extended
Inbound wait
Logged Off
Logged On
Meeting
On Call
Paused
Preview
Single Dial
Stop
Wrap
Wrapup
activity total