Campaign Agent Activity Report

Campaign Agent Activity

The Campaign Agent Activity report displays a break down of the activities for each Agent working on an Allocation within a Campaign.

The report shows the time spent on various activities within the Campaigner Dialer, and a total of the time spent within the dialer itself.

Intended Use

Helps provide an understanding of where an agent is spending their time.

Filters

When running the Campaign Agent Activity report you can control the report based on a number of selection criteria:

• From: and To: fields: These define the reporting period. The start period commences at 12:00am and the end period completes at 12:00pm. To select a single day the start and end periods should be for the same date.
• Interval: Controls level at which a detail line is generated. If 'Hour' is selected then a detail line will be generated with values/totals/etc for each hour.
• Agent: Defines the set of agents the report will be run for. You can select all agents by clicking the checkbox at the top labelled 'Agent' or you can select one individual agent.
• Campaign Template: the campaign template to report on
• Campaign: the campaign to report on.
• Allocation: Defines the set of Allocations the report will be run for. You can select all Allocations by clicking the checkbox at the top labelled 'Allocation' or you can select an individual Allocation.

Column

Blender

Breakfast

Contact Hub

End of period 

Extended

Inbound wait

Logged Off

Logged On

Meeting

On Call

Paused

Preview

Single Dial

Stop

Wrap

Wrapup

activity total