A Plugin is essentially a data source for the Answer Bar's tools.
...
The following definitions are provided for clarity.
| Term | Explanation |
|---|---|
| Caller ID | this is the phone number of the caller |
| DID | this is your organisation's phone number that the caller dialled to ring you. Many organisations will have more than 1 DID (for ISDN services you will typically have 100 DIDs, for VoIP services you need to order each DID individually). |
| Extension | The extension (phone) that the call will ring on. |
| QueueName | The name of the queue that the call has passed through. |
| Screen Pop | A screen pop is the act of displaying a new browser page as a call is answered. The contents of the displayed page are usually related to the Caller ID, for instance the system might display the callers account details. The page that is 'screen popped' may also be dependant on the callers current account status (e.g. they are over-due on a payment). The screen popped page may also be dependant on the DID they called in on (e.g when they call the support line we screen pop the 'new case' screen, when they ring sales we pop the 'opportunity' screen.)/ |
Noojee Answer ships with a number of standard plugins and it is possible to write additional custom plugins in Java.
...
Noojee Answer ships with a number of standard plugins:
...
Plugin Configuration
class
The fully qualified name of the plugin class.
...
Noojee Answer Bar is designed to use multiple crm plugins simultaneously, allowing a different set of data to be pulled depending on how the call entered the phone system. This is achieved with the <filter> tag. The filter tag supports <didPattern> and <queue> filters. Currently only perfect matches are supported, pattern matching may be implemented at a later date. If no <filter> tag is defined, the crm plugin will match all calls. Only 1 crm plugin will process a call. If no plugins match the first plugin defined will process the call, and error log will generated. A didPattern is the number that the caller dialled to enter the phone system. A queue is the name assigned to an Asterisk queue, which the call passed through
| Code Block | ||
|---|---|---|
| ||
<crm-plugin> <class>au.com.noojee.answerbar.server.plugin.CallerIdPlugin</class> <params> <url>/servicemanager/HelpServlet</url> <channelVariable>account</channelVariable> <channelVariable>country</channelVariable> </params> <filter> <didPattern>7603</didPattern> <didPattern>7601</didPattern> <queue>somequeue</queue> </filter> </crm-plugin> |
...