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sb.append("<h1>Black List Check</h1>");

        sb.append(

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Black List Check

If the caller id is in the Blacklist, the call will be sent to the selected CONTEXT and ROUTE.<br><br>");        sb.append(

                "Black list checks can be used for more than black just Black listing a number.

You can use the black list check to redirect specific callers (based on their CLID) as required.");to alternate routes. Some ideas for what you can do with a Blacklist check are:

  • Push premium callers into a Queue at a higher priority
  • Send customers to the accounts department (because the have an overdue account)
  • Hangup on customers due to them harassing staff.

You can maintain the list of Black Listed no.s via the Black List page:

Call Handling | Blacklist

Fields

Context

The context to send the call to.

Route

The Route Target to send the call to.