sb.append("<h1>Dial Extension form DID</h1>");

        sb.append(

...

Dial Extension form DID

Routes a call to an Extension (phone) on the assumption that the last few digits of the DID are also the ");        sb.append(" Extension's phone no.<br><br>");

        sb.append("<h3>Extension Length</h3>");

        sb.append(

                "

Extension Length

The 'Extension Length' used to determine how many of the DID digits (starting from the end) are to be used ");        sb.append(" as the Extension no.<br><br>");

        sb.append("<h3>Timeout</h3>");

        sb.append(

                "

Timeout

Controls how long the call should ring the no. before dropping giving up (as the call was not answered) and progressing to the ");        sb.append(" next route step. <br><br>");        sb.append(

                "You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.<br><br>");

        sb.append("<h3>Return On Success</h3>");

        sb.append(

                "

Return On Success

When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.<br>");

        sb.append(

                "A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to voice mail VoiceMail only when the call isn't answered.<br><br>");

        sb.append("<h2>Example</h2>");

        sb.append(

                "

Example

A staff member has a Direct In Dial (DID) number of 03 8320 8111 and their extension no. is 111.<br>");

        sb.append(

                "In this case you would set the Extension Length to three (3) indicating that the last 3 digits of the DID are to be used ");        sb.append(" as the Extension no.<br>");

        sb.append("So 03 8320 8111 becomes Extension 111.");