Dial Extension form DID

Routes a call to an Extension (phone) on the assumption that the last few digits of the DID are also the Extension's phone no.

Extension Length

The 'Extension Length' used to determine how many of the DID digits (starting from the end) are to be used as the Extension no.

Timeout

Controls how long the call should ring the no. before giving up (as the call was not answered) and progressing to the next route step.

You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.

Return On Success

When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.

A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to VoiceMail only when the call isn't answered.

Example

A staff member has a Direct In Dial (DID) number of 03 8320 8111 and their extension no. is 111.

In this case you would set the Extension Length to three (3) indicating that the last 3 digits of the DID are to be used as the Extension no.

So 03 8320 8111 becomes Extension 111.