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Campaign Pause
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Reason
The Campaign Pause Reason report allows a manager to view details of the Pause reason that Agents have selected when stopping the dialer.
An Agent is required to enter a Pause Reason whenever they stop the Dialer. A Pause Reason is essential a record of why the Agent stopped the dialer and when.
Intended Use
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Allows a supervisor to monitor an agents breaks.
Filters
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Date Range
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The period to compile and display pause codes from.
Campaign
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Select one or more Campaigns to report on.
Pause Reason
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Select on or more Pause Reasons to report on.
Agent
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Select one or more Agents to report on.
Columns
Agent
Start Min
Start Max
Start Avg
End Min
End Max
End Avg
Duration min
Duration Max
Duration Avg
Duration Total