Campaign Pause Reason

The Campaign Pause Reason report allows a manager to view details of the Pause reason that Agents have selected when stopping the dialer.

An Agent is required to enter a Pause Reason whenever they stop the Dialer. A Pause Reason is essential a record of why the Agent stopped the dialer and when.

Intended Use

Allows a supervisor to monitor an agents breaks.

Filters

Date Range

The period to compile and display pause codes from.

Campaign

Select one or more Campaigns to report on.

Pause Reason

Select on or more Pause Reasons to report on.

Agent

Select one or more Agents to report on.

Columns

Agent

Start Min

Start Max

Start Avg

End Min

End Max

End Avg

Duration min

Duration Max

Duration Avg

Duration Total