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For 10 agents this means that you need an internet Internet connection that runs at least 10 * 150Kbps or (1.5Mbps).
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This estimate assumes that you are not using the internet Internet connection for to make the voice call and that you don't have other users within the office network using the internet Internet connection.
Telephones
Each agent needs either a Desk Phone or a Soft Phone (a piece of software installed on your PC that acts like a telephone).
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The phone (desk or soft) can use your Internet connection (VoIP) for making the 'Agent' leg of each call into our Data Centre. If you are going to use VoIP to make the Agent calls then you need to allow another 100Kbps per agent. This means that a typical ADSL connection can handle no more than 6 agents and many connections are capable of handling only 2-3 agents.
If you your Internet connection is not fast enough Noojee may be able to supply you with a faster connection.
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If you already have an existing phone for each Agent Noojee Campaigner may be able to operate with that phone. Please talk to you Account Manager to determine if this is feasablefeasible.