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Campaign Pause Reason
The Campaign Pause Reason report allows a manager to view details of the Pause reason that Agents have selected when stopping the dialer.
An Agent is required to enter a Pause Reason whenever they stop the Dialer. A Pause Reason is essential a record of why the Agent stopped the dialer and when.
Intended Use
Allows a supervisor to monitor an agents breaks.
Filters
Date Range
The period to compile and display pause codes from.
Campaign
Select one or more Campaigns to report on.
Pause Reason
Select on or more Pause Reasons to report on.
Agent
Select one or more Agents to report on.
Columns
Agent
Start Min
Start Max
Start Avg
End Min
End Max
End Avg
Duration min
Duration Max
Duration Avg
Duration Total