Navigation: Roster | Agent Management

WFM allows you to define the availability for each Agent.

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When creating shifts, the Roster screen uses the Agent Availablity Availability to show you agents that are available for the shift you are trying to fill. This can greatly speed up the creating of a roster that is going to be acceptable to your staff.

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Shifts a regular with not much variance in which case you should use Templates.

Navigation:

Roster | Agents screen.