Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

Queue Unanswered Calls

Displays for a requested period the number of unanswered calls for the requested queues.

Intended Use

Provides a tool to allow an analysis as to why calls are going unanswered.

Filters

Date Range

Allows the report to be filtered to those calls within a selected date range.

Queues

Allows the report to be filtered to report on 1 or more queues. Click the check box next the heading lable 'Queue' to select all queues to report on.

  • No labels