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Noojee Phone is a telephone built right into Noojee Contact.

Overview

  • Easy to install and requires no configuration.

  • Once installed plug in a USB headset into your PC and you are ready to make and take calls.

  • You can then make and take calls just as you would a normal deskphone.

  • Noojee Phone works across the internet so you don’t need a phone line to use Noojee Phone, just a quality internet connection.

  • Noojee Phone is essentially a special web page that looks like a desktop application. For the technically minded Noojee Phone is a PWA.

  • When you install Noojee Phone a desktop icon is added and you can double click to run it.

Requirements:

  • Windows 10, Mac OSX (latest version) or Linux (most distros).

  • Sound card

  • Latest version of Chrome

  • USB Headset

  • Noojee Contact v7 or later.

Installing

If you an Administrator check the Administrators Guide below.

If you Administrator has told you to install Noojee Phone the proceed.

To install Noojee Phone first check that you are running Noojee Contact V7.

Check version

  • Login to Noojee Contact.

  • Click the Noojee logo in the top right hand corner of the web page.

  • The about box is displayed with the version no.

Disable Incompatible Chrome Extensions

Some chrome extensions interfere with Noojee Phone. The following are extensions that we know cause problems:

  • Pure VPN

If Noojee Phone isn’t working then try disabling all chrome extensions, restart chrome and try again.

Enable Noojee Phone

Noojee Phone must be enabled on each handset.

You need Administrator privileges in Noojee Contact to enable Noojee Phone.

Within Noojee Contact, click the ‘Provision’ menu then ‘Handsets’.

Search for your extension no.

On the ‘Basic’ tab you will see a field ‘Noojee Phone’.

Set the drop list to ‘Noojee Phone’.

Ask the user (or if it's yourself then you) to log out of Noojee Contact and log back in.

You should now see a green ‘Install’ button in the top right hand corner next to the Noojee logo.

Click the install button.

Click the Next button

Click the ‘Install’ button.

Note: depending on your operating system the install dialog may look different.

Noojee Phone is now installed.

Check the Audio settings.

Click the speaker icon.

The audio settings dialog will appear:

Click the ‘Detect new Audio Devices’ button.

Click the test button next to both the Speaker and Headset drop lists and confirm that audio is working.

The Speaker settings are used if your headset is not plugged in.

The Headset settings are used when your headset is plugged in.

Click the Test button to ensure that each of the settings are working.

Problems:

No audio

Check that you USB headset is plugged in.

If you play a you tube video can you hear the audio through your headset.

Check the Audio settings. See the install section above.

I can’t answer a call.

If you are running anti virus software try disabling it and see if that resolves the problem.

If you organisation uses a proxy then try disabling the proxy.

I can’t dial.

See the details for answer a call

Bad Media Description

We have seen this error in two scenarios:

  1. Mismatched codec - your phone's ‘Registration Options’ in Noojee Contact should have the following codecs selected:

  • alaw

  • ulaw

2) Chrome extensions

It appears that some chrome extensions can interfere with Noojee Phone’s operations.

Ad blocker looks to be a likely candidate.

To see if this is the problem disable all your chrome extensions:

  1. On your computer, open Chrome.

  2. At the top right, click More   More tools  Extensions.

  3. Make your changes:

    • Turn on/off: Turn the extension on or off.

Registration Failed

This can be caused by a variety of issues but here are a few things you can check:

  • Disable all Chrome Extensions

  • Disable any Proxies

  • Disable any Firewall

  • Disable anti-virus

  • Call Noojee for help.

Don’t forget to renable your firewall and/or anti-virus if you enable them.

Can’t install Noojee Phone

After logging into Noojee Admin you see the green ‘Phone’ button rather than the green ‘Install’ button.

Green Phone Icon

Green Install Icon

The most likely cause is that Noojee Phone is already installed on your PC.

To check, enter the following url into Chrome.

chrome://apps

Look for the Noojee Phone Icon. If it appears then Noojee Phone is already installed.

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