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Overview

Provides a List of all the Agents a Queue is associated with.

Intended Use

The Queue's Agents report is intended to give you a method to quickly review what agents each queue is associated with.

Filters

The filters allow you to control the set of data returned by the report:

Agent

You can select one or more Queues to report on. To select multiple Queues hold the control key down when you click on a Queues name. You can deselect a Queue by clicking on it again. Clicking a Queue name without holding down the Control key will deselect all Queues except for the one you click on.

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