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Queue Unanswered Calls Report

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Created by PeterF (Deactivated) , last modified by Brett Sutton (Deactivated) on Nov 02, 2018

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Queue Unanswered Calls

Displays for a selected period the number of unanswered calls in a set of queues.

Intended Use

Provides a tool to allow an analysis as to why calls are going unanswered.

Filters

Date Range

The period to analyse.

Queues

Allows the report to be filtered to report on 1 or more queues.

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