Overview17.19 Campaign Pause Reaons
The Campaign Pause Reason report allows a manager to view details of the Pause reason that Agents have selected when stopping the dialer.
An Agent is required to enter a Pause Reason whenever they stop the Dialer. A Pause Reason is essential a record of why the Agent stopped the dialer and when.
Intended Use17.19 Campaign Pause Reaons
Allows a supervisor to monitor an agents breaks.
Filters17.19 Campaign Pause Reaons
Date Range17.19 Campaign Pause Reaons
The period to compile and display pause codes from.
Campaign17.19 Campaign Pause Reaons
Select one or more Campaigns to report on.
Pause Reason17.19 Campaign Pause Reaons
Select on or more Pause Reasons to report on.
Agent17.19 Campaign Pause Reaons
Select one or more Agents to report on.