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- Handsets
- Inbound Agents
- Outbound Agents
- Recording Licenses
- Encryption Licenses
Handsets
Check the no. of handsets that are marked as 'enabled'.
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A disable handset will no longer be able to make or take phone calls and will show up as Not Registered (NR) on the handset.
Outbound Agents
Outbound Agent licenses control what Agents are able to dial using Noojee Campaigner.
An Inbound Agent is any user with at least one of the following Permissions:
- Outbound Agent
- Administrators
- Campaign Manager
- Campaign Importer
- Team Leader - Campaign
Inbound Agents
The Inbound Agent license control what users can take calls via Queues using either Dynamic or Skills based membership.
An Inbound Agent is a user with at least one of the following Permissions:
- Inbound Agent
- Administrators
Recording Licenses
A recording licenses is required for any Account which has at least one of the following permissions:
- Administrator
- Recording Manager
- Call Monitor
- Team Leader - Recording
- Team Leader - Monitor
- Show All Recordings
A recording license is also required for each user for which calls can be recorded.
There are a number of ways in which a call recording can be triggered.
Routes - call recording can be enabled via a Route. Any calls that traverse through such a route will be recorded.
Accounts - The 'Recording' tab on the Accounts screen can control whether calls to a handset attached to an Account are recorded.
If any of the following 'Recording' options on an Account are set, then a recording license is required:
- Record Inbound Calls
- Record Outbound Calls
- Can be Monitored
- Can Start Recording
- Can Stop Recording
NOTE: when creating a new account a number of the above Account recording options are automatically enabled and as such you need to disable them if you do not want recording to occur.