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09. License Management

09. License Management

Nov 03, 2016

Noojee Admin billing is done based on what licenses your system is utilising.

As such you may want to review your license usage from time to time.

There are a number of key licenses that you should review

  • Handsets

  • Inbound Agents

  • Outbound Agents

  • Recording Licenses

  • Encryption Licenses

  • Workforce Management

Handsets

Check the no. of handsets that are marked as  'enabled'.

To check what Handsets are enabled select from the menu: 

Provision | Handsets

Click the 'Enabled' column heading to sort the handset by their 'Enabled' status.

Any handsets which are no longer in use should either be deleted or be marked as disabled.

To mark a handset as disabled:

  • Select the handset from the list of handsets

  • Open the 'Basic' tab (this should be open by default).

  • Remove the tick in the 'Enabled' check box.

A disable handset will no longer be able to make or take phone calls and will show up as Not Registered (NR) on the handset.

Outbound Agents

Outbound Agent licenses control what Agents are able to dial using Noojee Campaigner.

An Inbound Agent is any user with at least one of the following Permissions:

  • Outbound Agent 

  • Administrators

  • Campaign Manager

  • Campaign Importer

  • Team Leader - Campaign

Inbound Agents

The Inbound Agent license control what users can take calls via Queues using either Dynamic or Skills based membership. 

An Inbound Agent is a user with at least one of the following Permissions:

  • Inbound Agent

  • Administrators

Recording Licenses

A recording licenses is required for any Account which has at least one of the following permissions:

  • Administrator

  • Recording Manager

  • Call Monitor

  • Team Leader - Recording

  • Team Leader - Monitor

  • Show All Recordings

 

A recording license is also required for each user for which calls can be recorded.

There are a number of ways in which a call recording can be triggered.

Routes - call recording can be enabled via a Route. Any calls that traverse through such a route will be recorded.

Accounts - The 'Recording' tab on the Accounts screen can control whether calls to a handset attached to an Account are recorded.

If any of the following 'Recording' options on an Account are set, then a recording license is required:

  • Record Inbound Calls

  • Record Outbound Calls

  • Can be Monitored

  • Can Start Recording

  • Can Stop Recording

NOTE: when creating a new account a number of the above Account recording options are automatically enabled and as such you need to disable them if you do not want recording to occur.

Encryption Licenses

If you have a Recording Encryption activated then you need a license for each account that has a recording licenses (see above) as well as a license for each account that is able to manage encryption. 

You can view the list of users that have encryption enabled by navigating to the menu:

Record | Manage Encryption

You can then add/remove users with access to encrypted recordings.

Workforce Management

If you have a Workforce Management license then you need a license for each user that can be rostered or that can manage rosters.

You require a license for a user that belongs to any of these groups:

  • Inbound Agent

  • Administrators