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- Handsets
- Inbound Agents
- Outbound Agents
- Recording Licenses
- Encryption Licenses
- Workforce Management
Handsets
Check the no. of handsets that are marked as 'enabled'.
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You can then add/remove users with access to encrypted recordings.
Workforce Management
If you have a Workforce Management license then you need a license for each user that can be rostered or that can manage rosters.
You require a license for a user that belongs to any of these groups:
- Inbound Agent
- Administrators