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Dial Extension form

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DID

Routes a call to an Extension (phone) on the assumption that the last few digits of the DID are also the "        " Extension's phone no.<br><br>"

        "<h3>Extension Length</h3>"

                "

Extension Length

The 'Extension Length' used to determine how many of the DID digits (starting from the end) are to be used "

        "as the Extension no.<br><br>"

        "<h3>Timeout</h3>"

                "

Timeout

Controls how long the call should ring the no. before dropping giving up (as the call was not answered) and progressing to the "

        "next route step. <br><br>"        

                "You can use the Timeout to fail over to try a second phone, play a message, send the call to a voicemail box etc.<br><br>"

        "<h3>Return On Success</h3>"

                "

Return On Success

When checked, if the Dial is answered then the Route Target will return immediately and no further steps in this Route Target will be executed.<br>"

                "A good example of the use of this option is creating a Dial Step followed by a Voicemail Step. You want the call to go to voice mail only when the call isn't answered.<br><br>"

        "<h2>Example</h2>"

                "

Example

A staff member has a Direct In Dial (DID) number of 03 8320 8111 and their extension no. is 111.<br>"        

                "In this case you would set the Extension Length to three (3) indicating that the last 3 digits of the DID are to be used "        " as the Extension no.<br>"

        "So 03 8320 8111 becomes Extension 111."