Install Once the Noojee Package using the following url:CTI Package is installed you need to create a Call Centre.
Start by downloading the 'noojeecti.xml' file attached to this page.
From the Salesforce Setup menu search:
Call Centres
Click the 'Import' button (middle of the screen).
Click the 'Choose file' button and select the 'noojeecti.xml' file that you downloaded from this page.
https://trailhead.salesforce.com/content/learn/modules/service_call/service_call_define
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