Salesforce CTI

Owned by Brett Sutton (Unlicensed)
Last updated: Oct 25, 2021
1 min read

Noojee provides a Salesforce package which allows Noojee and Saleforce to be integrated.

The integration allows Salesforce users to:

  • use 'Click to Dial' from any phone number in Salesforce (at least any phone number in a Saleforce 'Phone' type field).
  • use Screen Pops which will automatically pop an Account's details, Cases or other items you choose.
  • automatically create an 'Activity' record against the callers's Account.

Note: Screen Pops are based on a normalised version of the following Contact fields:

  • Phone
  • MobilePhone
  • HomePhone

Salesforce Lightening Editions provide a Call Centre module that allows Call Centre software such as Noojee Contact to be directly integrated with Saleforce. 

This type of integration is referred to a Computer Telephone Integration (CTI).

Noojee's Salesforce CTI module is a standard Salesforce package that is simple to install and configure.

Noojee's Salesforce CTI module does NOT require any software to be installed other than the Saleforce Noojee CIT package (yes it has magic built in (smile).