The Phone Utility Button doesn't appear in an App.
Possible Cause
Check that you have added the Open CTI Softphone Utility to the App.
If you have updated your Call Centre package from Noojee you may need to Remove and then Re-Add the Phone Utility.
Possible Cause
The user hasn't been added to the Call Centre.
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The wrong Extension No.
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i.e. Your phone rings but my screen pops.
If the user's account does not specify an Extension No. then Salesforce will not pop.
If the user moves desks (or changes their Extension No.) they will need to update their extension no. in Saleforce.
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is displayed in the Phone Utility Page.
Check the User's Salesforce User Page and update their extension no.
Have the user log out and then log back in.
The Phone Utility page does open when the user is called.
Possible Cause:
Incorrect User Extension No. in the User's Salesforce User Page.
Possible Cause:
You haven't configured a Remote Site for your Noojee PBX.
Possible Cause:
In correct settings for your Call Centre.
Screen Pops occur on another user's desk
The user's Extension No. doesn't match the extension No. of the Noojee phone on their desk.
This is a common problem if staff change desks.