Once the Noojee CTI Package is installed you need to create a Call Centre.
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Start by downloading the 'noojeecti.xml' file attached to this page.
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From the Salesforce Setup menu search:
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Click the 'Choose file' button and select the 'noojeecti.xml' file that you downloaded from this page.
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Then
goto Call Centres and Click 'ImportSElect 'Choose File'
Open Edit the provided CTI file: noojeecti.xml
Click Import.
Manage Call Centre Users.
Add More Users
Search for the users you want to add.
Select the desired users.
Click 'Add to CAll Centre'.
Go to Softphone Layouts
Edit the 'STandard Softphoen Layout'
Select the 'Call Type' Inbound.
(do we need to check outbound?
Make any changes necessary for Inbound layouts.
Save when done.
Create a Softphone Layout Assigment
Go to App Manager
Note only 'lightening apps are supported'.
Click the Drop Arrow and 'Edit' to end the desired app.
Select 'Utility Items' from the left hand menu.
Clck 'Add Utility Item'
Select 'Open CTI Softphone'
Click Save.
Configure Users
Edit the User
Set the users extension no.Noojee CTI Call Centre you just created.
Leave all of the settings as they are except for:
PBX FQDN: enter the name of you Noojee PBX e.g. pabx.clouddialer.com.au
PBX API KEY: Enter the API Key for you Noojee PBX that you obtained from Noojee Support.
Click Save