Overview
Where While a Call Route's Target and schedule determine whether a Call Route handles a particular Call, the 'Steps' define how that Call is dealt with.
You access the Call Route Steps by clicking the 'Steps' tab on the Call Route screen.
The Steps tab allows you to define a series of steps that are appled applied to the call. For instance you can Answer the call, send the call to a specific Extension, a Queue or a Voicemail box.
For advanced users the list of available Steps is also extensible by creating addtional additional 04.1.10 Route Step Action Scripts using the Java programming language. If you are not a programmer but need additional functionality Noojee can also create new Route Scripts on your behalf.
Adding a
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Route Step
Once you have created a Call Route you need to add one or more Steps to the Call Route.
To add a new Step click the 'Steps' tab and then click the 'New' button which appears und under the Steps tab.
Next select the Action from the Action drop list:
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