Install Once the Noojee Package using the following url:
Then goto Call Centres and Click Import
SElect 'Choose File'
Open the provided CTI file: noojeecti.xml
Click Import.
Manage Call Centre Users.
Add More Users
Search for the users you want to add.
Select the desired users.
Click 'Add to CAll Centre'.
Go to Softphone Layouts
Edit the 'STandard Softphoen Layout'
Select the 'Call Type' Inbound.
(do we need to check outbound?
Make any changes necessary for Inbound layouts.
Save when done.
Go to App Manager
Note only 'lightening apps are supported'.
Click the Drop Arrow and 'Edit' to end the desired app.
Select 'Utility Items' from the left hand menu.
Clck 'Add Utility Item'
Select 'Open CTI Softphone'
Click Save.
Configure Users
Edit the User
Set the users extension no.CTI Package is installed you need to create a Call Centre.
Start by downloading the 'noojeecti.xml' file attached to this page.
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From the Salesforce Setup menu search:
Call Centres
Click 'Continue' on the Get Started page.
Click the 'Import' button (middle of the screen).
Click the 'Choose file' button and select the 'noojeecti.xml' file that you downloaded from this page.
Click 'Import'
This creates a 'Noojee CTI' Call Centre.
Edit the Noojee CTI Call Centre you just created.
Leave all of the settings as they are except for:
- PBX FQDN: enter the name of you Noojee PBX e.g. pabx.clouddialer.com.au
- PBX API KEY: Enter the API Key for you Noojee PBX that you obtained from Noojee Support.
Click Save