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Navigation: Roster | Roster

Overview

Forecasting creates estimates of staffing levels so you can be sure you have the right no. staff rostered on.

• The Forecasting system uses prior call volumes handled by a Team, to estimate staffing levels volumes.
• Like all crystal balls, its only an estimate.
• The forecasting system will work best if you choose a 'Forecast source Period' (a prior week) that is likely to match the period you are forecasting.

Select a Team

Select the team you want to create a roster for.

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