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- Handsets
- Inbound Agents
- Outbound Agents
- Recording Licenses
- Encryption Licenses
- Workforce Management
Handsets
Check the no. of handsets that are marked as 'enabled'.
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NOTE: when creating a new account a number of the above Account recording options are automatically enabled and as such you need to disable them if you do not want recording to occur.
Encryption Licenses
If you have a Recording Encryption activated then you need a license for each account that has a recording licenses (see above) as well as a license for each account that is able to manage encryption.
You can view the list of users that have encryption enabled by navigating to the menu:
Record | Manage Encryption
You can then add/remove users with access to encrypted recordings.
Workforce Management
If you have a Workforce Management license then you need a license for each user that can be rostered or that can manage rosters.
You require a license for a user that belongs to any of these groups:
- Inbound Agent
- Administrators