Page Comparison

Once the Noojee CTI  Package is installed you need to create a Call Centre.

Start by downloading the 'noojeecti.xml' file attached to this page.

From the Salesforce Setup menu search:

Call Centres

Click 'Continue' on the Get Started page.

Click the 'Import' button (middle of the screen).

Click the 'Choose file' button and select the 'noojeecti.xml' file that you downloaded from this page.

...

.

...

Then

goto Call Centres and Click 'Import'

SElect 'Choose File' 

Open the provided CTI file: noojeecti.xml

Click Import.

Manage Call Centre Users.

Add More Users

Search for the users you want to add.

Select the desired users.

Click 'Add to CAll Centre'.

Go to Softphone Layouts

Edit the 'STandard Softphoen Layout'

Select the 'Call Type' Inbound.

(do we need to check outbound?

Make any changes necessary for Inbound layouts.

Save when done.

Create a Softphone Layout Assigment

Go to App Manager

Note only 'lightening apps are supported'.

Click the Drop Arrow and 'Edit' to end the desired app.

Select 'Utility Items' from the left hand menu.

Clck 'Add Utility Item'

Select 'Open CTI Softphone'

Click Save.

Configure Users

Edit the User

Set the users extension no.This creates a 'Noojee CTI' Call Centre.

Edit the Noojee CTI Call Centre you just created.

Leave all of the settings as they are except for:

• PBX FQDN: enter the name of you Noojee PBX e.g. pabx.clouddialer.com.au
• PBX API KEY: Enter the API Key for you Noojee PBX that you obtained from Noojee Support.

Click Save