Install the Noojee Package using the following url:
Then goto Call Centres and Click Import
SElect 'Choose File'
Open the provided CTI file: noojeecti.xml
Click Import.
Manage Call Centre Users.
Add More Users
Search for the users you want to add.
Select the desired users.
Click 'Add to CAll Centre'.
Go to Softphone Layouts
Edit the 'STandard Softphoen Layout'
Select the 'Call Type' Inbound.
(do we need to check outbound?
Make any changes necessary for Inbound layouts.
Save when done.
Go to App Manager
Note only 'lightening apps are supported'.
Click the Drop Arrow and 'Edit' to end the desired app.
Select 'Utility Items' from the left hand menu.
Clck 'Add Utility Item'
Select 'Open CTI Softphone'
Click Save.
Configure Users
Edit the User
Set the users extension no.