Each user that will use Noojee CTI needs to be configured:
- Add them to the Noojee Call Centre
- Set their extension No.
Add User to the Noojee Call Centre
From the Salesforce Setup menu:
Search for 'Call Center'
Click the 'Noojee CTI' link on the All Call Centers page.
Click 'Manager Call Centre Users' button at the bottom of the page.
Click the 'Add More Users' button add a new user.
Search for a user
Select the desired users (click the check box before their name).
Click 'Add to Call Centre'
Extension No.
Set their Extension No. on the Salesforce User page.
From the Salesforce Setup menu:
Search for 'Users'
The Extension No. is the extension no. of their Noojee handset and will normally be a 3 or 4 digit no. e.g. 100.
Click Save
Note: A user MUST also be assigned to a Softphone Layout.