Workforce Management (WFM) allows you to Roster staff including their breaks and measure staff compliance to their Roster.
For inbound teams, WFM also allows you to forecast staffing levels based on historical data.
WFM provides:
- Forecasting for inbound teams
- Drag and Drop Rostering
- Roster's emailed to staff
- Automatic Roster notification changes to affected staff
- Scrolling Roster Wallboard
- Standard shift templates
- Auto Shift fill feature
- Prioritise 'preferred' agents
- Guaranteed shifts
- Shift reservations (where a specific role must be filled)
- Scheduling of breaks
- Per team rostering
- Compliance reporting
WFM allows you to describe each staff members:
- Availability - when I'm available to work if needed
- Preferences - when I prefer to work
- Templates - when I'm normally rostered on, including what breaks are allocated
A slice of a roster showing required staffing levels (think vertical purple lines) and allocated agent shifts.