Overview
Provides a list of every call that has passed through the PBX. This includes inbound, outbound and internal calls.
The report provides very raw details of each call including:
- Unique Id
- Date
- User (if the call was answered)
- Duration
- Source
- Destination
- Caller ID - when available
- Disposition - was the call answered or not
- Channel - the internal channle that handled the call
- Last App - the last asterisk application that ran for the call
- Last Data - the args passed to the Last App
Intended Use
Normally this screen is used for trouble shooting such as when a customer complains about being hung up on during a call that no one answered their call.
CDR data can often be used to show that the customer selected the wrong option or that the call was correctly queued by no agent answered the call.
Filters
Search
The search bar allows you to search on any data (or parital data) that appears in the list. For instance you can just type a phone no. to search for calls to or from that phone no.
Advanced Search
Click the 'Advanced' checkbox next to the search bar to display the advanced search options.
Date RangeAudit Details
You can set a Date range that you want to view details for by selecting a Start and End date.
AgentAudit Details
Select one or more Agents to see a list of the calls they made or recieved.
Phone
Enter a phone no. or partial phone no. to find all calls to or from that phone no.